Sorry - we have had to log you out of Online Banking because you did not use the service for more than 10 minutes. Please enter your membership number below, and select the 'next' button to log in again.
Trying again to log on, I got the same message BEFORE I had logged on. I sent an email complaint to Customer Services and received one of those insulting pro forma replies which tells you [a] that they didn't read your email properly [b] they get cockups all the time and basically don't care.
There's no doubt in my mind now, I really am on the wrong planet.
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